Refund policy
If something is not quite right you’ve got 14 days to send back your items for a for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging. Please note, international returns are paid for by the customer.
1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. To start a return, you can contact us at info@newonesclothing.com with the reasoning of the return and the information provided above.
3. We will review the reasoning and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
- If the item is not in the same condition as received, returns are not permitted.
- If the item was not defected, damaged, etc.
- If the customer sends the item back without fulfilling the return process.
Cancellations for pre-orders
- During the pre-order period, if the customer would like to cancel his/her order for their personal reasons, please contact us at info@newonesclothing
- However, once the inventory arrives and the shipping label is created, the customer will not be able to cancel their order.
Exchange for pre-orders
- If the customer would like to change their size during the pre-order stage, dependent on what size the customer would like to change to, we will try our best to satisfy the customer. THIS DOES NOT GUARANTEE AN EXCHANGE.
- Also if you want to change your shirt with a different "shirt", we will try our best to satisfy the customer, but this also is not guaranteed.
- Hoodies and shirts can not be exchanged because of the price difference.
Shipping carrier
- WE ARE NOT RESPONSIBLE FOR THE SHIPPING IF THERE IS AN ISSUE WITH THE CARRIER.
Once a refund is accepted
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@newonesclothing.com